It’s Different IT: Tech Support for Remote Users
Posted: 10th Oct 2024
By 2023, nearly one-third of full-time workers in the finance and professional and technical services sectors were working remotely, according to Statista. That doesn’t account for the many companies that routinely allow employees to work from home or remote offices on a periodic basis. Remote work has changed the face of IT technical support, which now must support a cast of users it rarely or never sees.
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