Unleash the Power of Intelligent Automation
ServiceHive was born out of a very specific kind of trauma: mediocre and poorly performing service desk operations. “Centres of Excellence” that in reality are glorified ticket-logging factories where user issues went in, and user frustration came out, and “log and flog” was less a joke and more a business model. Low-paid, undertrained agents were hired to churn through calls, triage was optimistic at best, and by the time tickets reached the people who could actually fix things, users were beyond frustrated!
Despite modern day tools and fancy dashboards, SLA obsession over user experience, zero incentives to reduce ticket volumes, constant knowledge loss, and first-line support that feels more like an inconvenience than a resolution service. At some point, you stop blaming providers and start questioning the model. So we did.
Armed with many years of automation expertise, a healthy dose of frustration, and several after-hours whiteboard sessions, we set out to build something better — not a “faster horse” version of the old service desk, but a fundamentally different animal. The result is ServiceHive: an AI-driven, highly automated IT service desk that actually resolves issues rather than just recording them. It’s cost-efficient because machines don’t rest, it's scalable because bots don’t panic under pressure, and knowledge-retaining because it doesn’t forget everything like when a human agent hands in their notice. Most importantly, it shifts IT support from reactive ticket factory to proactive business enabler.
We didn’t tweak the model, we replaced it!
Revolutionise your service desk today by deploying ServiceHive alongside your existing resources, or implement as a whole new automated service desk solution! Check it out.
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